Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Prescription drug insurance
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program (EAP)
perks
Job Description
Signature Aviation is the world's largest global network of private aviation terminals with more than 225 locations worldwide. As a premier hospitality organization, Signature Aviation is dedicated to redefining private air travel by delivering safe, convenient, and elevated experiences to every guest. The company prides itself on its nearly 6,000-strong team of aviation experts and enthusiasts who are committed to excellence in service and care. Recognized as a certified Great Place to Work™, Signature Aviation focuses not only on delivering exceptional experiences to its guests but also on supporting the well-being and professional development of its team members. Within its... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle)
- Drug tests
- Meet airport background check requirements to receive and maintain an airport security badge
- Be insurable by the Company’s applicable insurance policies
- Must be legally authorized to work in the jurisdiction of employment
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
- Ability to pass a color vision test for inspecting aviation fuel
- Must possess a valid state driver’s license
- Commercial driver’s license (CDL) may be required in some locations
- Ability to exercise good judgment and follow directions from supervisor/management
- Preferred three to six months experience and/or training in aviation, customer service or related field
- Ability to maintain professionalism and confidentiality
- Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English
- Ability to communicate clearly in English
- Ability to perform simple arithmetic
- Must be able to physically operate motor vehicles and ground support equipment
- Ability to carry out multi-step instructions
- Ability to work well with others
- Ability to multitask
- Ability to use computer and learn company software
- Ability to complete training programs successfully and timely
Job Qualifications
- High school diploma or general education degree (GED)
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies
- Must be legally authorized to work in the jurisdiction of employment
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel including passing a color vision test
- Must possess a valid state driver’s license
- In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
- Must be able to exercise good judgment and follow directions/directives from supervisor/management
- Preferred three (3) to six (6) months experience and/or training in aviation, customer service or other related field or equivalent combination of education and experience and/or training
- Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality
- Ability to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment
- Ability to maintain professionalism and confidentiality
- Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals in English
- Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
- Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
- Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
- Ability to carry out multi-step instructions
- Ability to deal with standardized situations with only occasional or no variables
- Ability to get along and work well with others and collaborate with team members and serve guests
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Ability to use a computer and email, learn necessary company software, and pass computer-based training modules
- Ability to successfully and timely complete Signature’s training programs
Job Duties
- Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks
- Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing
- Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks
- Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation
- Provide professional and friendly guest service while exhibiting a positive and helpful attitude ensuring guests always receive an exceptional experience
- Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo
- Maintain safe, clean, and secure ramps and operations
- Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
- Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation
- follow emergency response procedures during critical events
- Understand and enforce all security (physical, cyber and data) protocols as dictated by Signature Aviation and the airport
- Create accurate records pertaining to time worked and activities and services performed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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