Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Prescription drug insurance
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is a global leader in private aviation services, boasting a network of over 225 locations worldwide. As the largest network of private aviation terminals globally, Signature Aviation is committed to delivering safe, convenient, and elevated experiences to a diverse clientele, including private jet travelers, crew members, and aircraft operators. This premier hospitality organization prides itself on being a certified Great Place to Work™, reflecting its strong commitment to fostering a supportive and inclusive workplace culture. Their team of nearly 6,000 aviation professionals and enthusiasts share a passion for excellence, dedication to guest satisfaction, and a commitment to community... Show More
Job Requirements
- high school diploma or general education degree ged
- minimum of 18 years of age
- ability to pass company background checks criminal and motor vehicle drug tests meet airport background check requirements to receive and maintain an airport security badge and be insurable by the companys applicable insurance policies
- must be legally authorized to work in the jurisdiction of employment
- excellent vision and coordination to move and or direct aircraft and visually inspect aircraft fuel ability to pass a color vision test for purposes of inspecting aviation fuel
- must possess a valid state drivers license in some locations a commercial drivers license cdl is required as dictated by local regulations and business needs
- must be able to exercise good judgment and follow directions directives from supervisor management
- preferred three 3 to six 6 months experience and or training in aviation customer service or other related field or equivalent combination of education and experience and or training
Job Qualifications
- high school diploma or general education degree ged
- minimum of 18 years of age
- ability to pass company background checks criminal and motor vehicle drug tests meet airport background check requirements to receive and maintain an airport security badge and be insurable by the companys applicable insurance policies
- must be legally authorized to work in the jurisdiction of employment
- excellent vision and coordination to move and or direct aircraft and visually inspect aircraft fuel ability to pass a color vision test for purposes of inspecting aviation fuel
- must possess a valid state drivers license in some locations a commercial drivers license cdl is required as dictated by local regulations and business needs
- must be able to exercise good judgment and follow directions directives from supervisor management
- preferred three 3 to six 6 months experience and or training in aviation customer service or other related field or equivalent combination of education and experience and or training
- excellent guest service skills with an energetic outgoing and guest-obsessed personality
- ability to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment
- must be able to maintain professionalism and confidentiality
- ability to read and comprehend documents such as safety rules operating instructions and procedure manuals and for safety-sensitive tasks in english
- clearly communicate in english with others in person via telephone radio communicators and in writing
- ability to perform simple arithmetic eg addition subtraction multiplication division percentages fractions angles degrees time
- must be able to physically enter exit and operate motor vehicles and ground support equipment such as fuel trucks vans tugs and cars
- must be able to perform various functions safely and efficiently eg fueling de-icing from elevated heights
- ability to carry out multi-step instructions
- ability to deal with standardized situations with only occasional or no variables
- ability to get along and work well with others
- excellent interpersonal skills for effective collaboration with team members and service to guests
- ability to handle multiple tasks simultaneously while maintaining attention to detail
- ability to use a computer and email learn necessary company software and pass computer-based training modules
- ability to successfully and timely complete signatures training programs
Job Duties
- work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures ensuring efficient and accurate communication through various methods to accomplish operational tasks
- collaborate cooperate and work closely with all team members guests clients vendors and aircraft crewmembers to ensure service needs are met including fueling de-icing lavatory ground power potable water services parking marshalling wing walking delivering catering and towing
- proactively prepare for arriving and departing aircraft identify and perform open job tasks and immediately speak up or point out observed safety concerns to all stakeholders
- operate and drive ground service equipment such as fuel trucks de-icing trucks ground power units tugs stair trucks etc
- load and unload luggage and other cargo into or out of aircraft and from or into the PAT guest vehicle or other mode of transportation
- provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience
- offer safe convenient and courteous transportation when driving shuttle vehicle to transport guests luggage and cargo
- maintain safe clean and secure ramps and operations
- fuel handling including fuel quality control fuel receipt inventory and maintaining accurate related documentation
- understand comply with and enforce all operational safety and guest service requirements for all aspects of the job
- stop work when an unsafe condition or act is likely to cause harm to people the environment company or guest assets or the companys reputation if the work continues report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition
- follow emergency response procedures during critical events
- understand comply with and enforce all security physical cyber and data protocols as dictated by both signature aviation and the airport
- create accurate records pertaining to time worked and activities and services performed
Job Qualifications
Experience
Entry Level (1-2 years)