Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the largest global network of private aviation terminals, operating in more than 225 locations worldwide. As a premier hospitality organization and a certified Great Place to Work™, we are dedicated to redefining private air travel by delivering safe, convenient, and elevated experiences to our guests. Our commitment extends beyond exceptional service, as we focus on taking care of our team of nearly 6,000 aviation experts and enthusiasts. We offer a variety of benefits, programs, and resources that support the overall well-being and professional growth of our team members. Our culture emphasizes community involvement through volunteering, neighborhood enhancement,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum age 18 years
- Pass background checks and drug tests
- Airport security badge eligibility
- Legal authorization to work
- Excellent vision including color vision
- Valid driver’s license, CDL if required
- Good judgment and following management directions
- Preferred experience or training in aviation or customer service
- Ability to read and comprehend English documents
- Ability to perform simple arithmetic
- Physical ability to operate vehicles and equipment
- Ability to follow multi-step instructions
- Good interpersonal skills
- Ability to multitask and manage tasks effectively
- Computer literacy
- Completion of training programs
Job Qualifications
- High school diploma or general education degree (GED)
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle), drug tests, and meet airport security badge requirements
- Must be legally authorized to work in the jurisdiction of employment
- Excellent vision and coordination including ability to pass a color vision test for inspecting aviation fuel
- Possession of a valid state driver’s license with some locations requiring a commercial driver’s license (CDL)
- Ability to exercise good judgment and follow directions from supervisors
- Preferred 3 to 6 months experience or training in aviation, customer service, or related fields
- Excellent guest service skills with an energetic and outgoing personality
- Proficiency in English for reading, comprehension, and communication
- Ability to perform basic math calculations
- Physical ability to operate motor vehicles and ground support equipment safely, including working at elevated heights
- Strong critical thinking and reasoning skills
- Excellent interpersonal and multitasking abilities
- Proficient computer skills including use of email and company software
- Demonstrated ability in completing training programs successfully
Job Duties
- Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures
- Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met
- Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks
- Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation
- Provide professional and friendly guest service while exhibiting a positive and helpful attitude
- Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage, and cargo
- Maintain safe, clean, and secure ramps and operations
- Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
- Understand, comply with, and enforce all operational, safety, and guest service requirements
- Stop work when unsafe conditions or acts are observed and report concerns
- Follow emergency response procedures during critical events
- Understand, comply with, and enforce all security protocols including physical, cyber, and data security
- Create accurate records pertaining to time worked and activities and services performed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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