Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.75 - $22.10
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the largest global network of private aviation terminals, operating more than 225 locations worldwide. As a premier hospitality organization committed to redefining private air travel, Signature Aviation delivers safe, convenient, and elevated experiences to its clients. Recognized as a Great Place to Work™, the company emphasizes taking care of its nearly 6,000-strong team of aviation experts and enthusiasts who are dedicated to delivering excellence to guests and communities alike. Signature Aviation focuses on fostering an inclusive workplace culture, supporting team members' overall well-being and professional development with various benefits, programs, and resources. Beyond business operations, the company... Show More
Job Requirements
- High school diploma or GED
- Minimum of 18 years of age
- Ability to pass company background checks including criminal and motor vehicle, drug tests, and meet airport security badge requirements
- Must be legally authorized to work in the jurisdiction of employment
- Excellent vision and coordination with ability to pass color vision test
- Must possess valid state driver's license, CDL in some locations
- Must be able to exercise good judgment and follow directions
- Preferred three to six months experience or training in aviation, customer service or related field or equivalent combination
- Excellent guest service skills with energetic, outgoing personality
- Ability to read and comprehend documents and communicate clearly in English
- Ability to perform simple arithmetic
- Physical ability to operate motor vehicles and ground support equipment and work at elevated heights
- Ability to carry out multi-step instructions and deal with standardized situations
- Excellent interpersonal and multitasking skills
- Ability to use computers and complete training programs
Job Qualifications
- High school diploma or general education degree (GED)
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies
- Must be legally authorized to work in the jurisdiction of employment
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel with ability to pass a color vision test for inspecting aviation fuel
- Must possess a valid state driver’s license with a commercial driver’s license (CDL) required in some locations as dictated by local regulations and business needs
- Must be able to exercise good judgment and follow directions/directives from supervisor/management
- Preferred three to six months experience and/or training in aviation, customer service or related field or equivalent combination of education and experience and/or training
- Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality
- Ability to read and comprehend safety rules, operating instructions, and procedure manuals, and communicate clearly in English in person, by phone, radio, and in writing
- Ability to perform simple arithmetic such as addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, and time
- Physical ability to operate motor vehicles and ground support equipment and perform functions safely from elevated heights
- Ability to carry out multi-step instructions and deal with standardized situations
- Excellent interpersonal skills for effective collaboration and guest service
- Ability to multitask while maintaining attention to detail
- Ability to use a computer, email, learn company software, and complete computer-based training modules
- Ability to successfully and timely complete Signature’s training programs
Job Duties
- Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures ensuring efficient and accurate communication through various methods to accomplish operational tasks
- Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing
- Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks
- Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation
- Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience
- Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo
- Maintain safe, clean, and secure ramps and operations
- Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
- Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues and report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition
- Follow emergency response procedures during critical events
- Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport
- Create accurate records pertaining to time worked and activities and services performed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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