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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
prescription drug coverage
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the largest global network of private aviation terminals, boasting more than 225 locations worldwide. Renowned for delivering safe, convenient, and elevated experiences, Signature Aviation is dedicated to redefining private air travel through exceptional hospitality and operational excellence. As a premier hospitality organization and a certified Great Place to Work™, it is committed to taking care of its nearly 6,000-strong team of aviation professionals and enthusiasts, ensuring not just guest satisfaction but also community engagement and employee well-being. The company offers a wide range of benefits, programs, and resources aimed at supporting the overall health, financial wellness, and... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Minimum age of 18 years
- Ability to pass company background checks including criminal and motor vehicle
- Ability to pass drug tests
- Meet airport background check requirements for security badge
- Be insurable by company insurance policies
- Must be legally authorized to work in the employment jurisdiction
- Excellent vision and coordination
- Ability to pass color vision test
- Valid state driver’s license
- Commercial driver’s license if required by location
- Ability to exercise good judgment
- Ability to follow supervisor directions
- Preferred three to six months of related experience or training
- Excellent guest service skills
- Ability to read and comprehend safety and operational documents in English
- Ability to communicate clearly in English
- Ability to perform simple math
- Physical ability to operate vehicles and equipment
- Ability to carry out multi-step instructions
- Ability to collaborate well with others
- Ability to multitask
- Ability to use computers and pass training
- Ability to complete training programs successfully and on time
Job Qualifications
- High school diploma or general education degree (GED)
- Minimum of 18 years of age
- Ability to pass company background checks including criminal and motor vehicle, drug tests, airport background check requirements
- Must be legally authorized to work in the jurisdiction of employment
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
- Ability to pass a color vision test for inspecting aviation fuel
- Must possess a valid state driver’s license
- Commercial driver’s license (CDL) required in some locations
- Ability to exercise good judgment and follow directions from supervisor/management
- Preferred three to six months experience or training in aviation, customer service or related field
- Excellent guest service skills with energetic, outgoing, and guest-obsessed personality
- Ability to anticipate guest needs and prioritize requests and job responsibilities in a fast-paced environment
- Ability to read and comprehend safety rules, operating instructions and procedure manuals in English
- Ability to clearly communicate in English in person, telephone, radio, and writing
- Ability to perform simple arithmetic such as addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time
- Physical ability to operate motor vehicles and ground support equipment and perform various functions safely from elevated heights
- Ability to carry out multi-step instructions
- Ability to deal with standardized situations with occasional or no variables
- Excellent interpersonal skills for collaboration and guest service
- Ability to multitask while maintaining attention to detail
- Ability to use computer and email and pass computer-based training modules
- Ability to successfully and timely complete company training programs
Job Duties
- Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures ensuring efficient and accurate communication through various methods to accomplish operational tasks
- Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing
- Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks
- Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation
- Provide professional and friendly guest service while exhibiting a positive and helpful attitude ensuring guests always receive an exceptional experience
- Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo
- Maintain safe, clean, and secure ramps and operations
- Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
- Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job
- Stop work when an unsafe condition or act is likely to cause harm and report concerns to appropriate manager
- Follow emergency response procedures during critical events
- Understand, comply with, and enforce all security protocols as dictated by Signature Aviation and the airport
- Create accurate records pertaining to time worked and activities performed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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