Job Overview
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
flight benefits
competitive pay
Paid holidays
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k plan
wellness programs
exclusive discounts
Job Description
The hiring establishment is an aviation-related company focused on delivering exceptional passenger services, particularly catering to individuals with special needs such as those requiring wheelchair assistance. This company operates within the airport environment and is dedicated to enhancing the travel experience by ensuring smooth arrivals, check-ins, and transit processes for all passengers. The company is known for its commitment to safety, professionalism, and customer satisfaction, operating with a team-oriented approach that values flexibility and responsiveness to the dynamic nature of airport operations.
The specific role offered is that of a Passenger Service Agent specializing in wheelchair support and customer ass... Show More
The specific role offered is that of a Passenger Service Agent specializing in wheelchair support and customer ass... Show More
Job Requirements
- Experience in customer service or airport operations preferred
- Strong communication and interpersonal skills
- Ability to manage multiple tasks efficiently
- Proficiency with computer reservation and ticketing systems
- Physical stamina and strength
- Attention to detail and problem-solving skills
- Commitment to providing compassionate assistance to passengers with special needs
Job Qualifications
- Have the flexibility to work a variety of shifts including nights, weekends, holidays, and overtime
- Must be able to lift, carry, push, pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
- Must be at least 18 years of age
- Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must complete ramp and SIDA training to obtain airport authority identification security
Job Duties
- Assist passengers with a smile and friendly face through arrival and check-in processes including support for passengers with special needs such as passengers needing wheelchair assistance
- Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems
- Direct passengers through Customs, Immigration, and Quarantine
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
- Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation ticketing software
- Oversee all customer services issues related to wheelchair-bound customers
Job Qualifications
Experience
No experience required
Job Location
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