Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.28 - $23.06
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Diversity and inclusion initiatives
Job Description
The City of Houston operates one of the largest and most dynamic airport systems in the United States, prominently featuring the George Bush Intercontinental Airport which serves millions of passengers annually. As a public entity under the Houston Airport System (HAS), it is committed to providing a safe, efficient, and customer-focused environment that meets stringent federal, state, and local regulations. The airport serves as a critical hub for both international and domestic travel, connecting Houston to destinations all over the world and playing a vital role in the local economy. The Houston Airport System is dedicated to maintaining a five-star... Show More
Job Requirements
- High school diploma or GED
- One year of customer service or hospitality experience
- Ability to obtain all required security clearances including Custom Border Patrol badge access within six months of hire
- Valid Class C Texas driver’s license
- Ability to lift up to 50 pounds
- Capability to perform long periods of walking on rough surfaces
- Availability for shift work including rotation, weekends and holidays
- Compliance with drug testing and physical examination requirements
Job Qualifications
- High school diploma or GED
- One year of experience in a customer service or hospitality environment
- Associate's or Bachelor’s degree in Hospitality Management, Aviation Management, Business or related field preferred
- Ability to read, write, speak and translate English and at least one foreign language preferred
- Strong communication and analytical skills
- Experience in airport operations preferred
- Ability to develop creative solutions to operational challenges
- Effective interpersonal skills and ability to maintain cooperative relationships with diverse stakeholders
Job Duties
- Facilitates international passenger departures and arrivals through Federal Inspection Services in collaboration with Customs Border Protection leadership and stakeholders to exceed passenger processing goals
- Uses multilingual skills to greet and assist international and domestic visitors and dignitaries including presidents of foreign countries, consul representatives, international officials, and government representatives
- Promotes collaboration and values passenger, business partner and team member input to improve the international passenger processing experience
- Manages customer service activities including information booth coverage and lost and found, seeking solutions to enhance airport five-star quality
- Inspects and reports facility irregularities to maintain operational standards
- Promotes a safe, secure, and healthy environment through compliance with Safety Management System
- Enforces departmental policies, procedures, and regulatory compliance related to operational activities
- Supports International Services Department fiscal year budget goals
- Assists with special events and the facilitation of dignitaries and VIPs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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