Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Uniform allowance
Life insurance
Job Description
The George Bush Intercontinental Airport, managed by the Houston Airport System, is a major hub dedicated to establishing itself as a 5-Star airport through exceptional operational standards and customer service excellence. The terminal management team within this airport ensures smooth daily operations while focusing on safety, regulatory compliance, and superior passenger experience. As part of a large and dynamic organization, the airport management emphasizes continuous improvement, employee training, and adherence to federal, state, and local regulations that maintain the airport's high standards and reputation.
This position, Airport Services Representative I, within the Terminal Management - Customer Service division, ... Show More
This position, Airport Services Representative I, within the Terminal Management - Customer Service division, ... Show More
Job Requirements
- High school diploma or GED
- One year of experience in customer service or hospitality
- Valid Class C Texas driver’s license
- Ability to obtain all required security badges within six months
- Flexibility to work shifts including weekends and holidays
- Ability to lift up to 50 pounds and walk for extended periods
- Compliance with City of Houston driving policy
Job Qualifications
- High school diploma or GED
- One year of customer service or hospitality experience
- Ability to read, write, speak, and translate English and foreign languages preferred
- Strong communication and analytical skills
- Operational experience in an airport environment preferred
- Ability to establish and maintain cooperative relationships
- Familiarity with airport operations and passenger needs
Job Duties
- Facilitates international passenger departures and arrivals through Federal Inspection Services in collaboration with Customs Border Protection
- Uses multilingual skills to greet and assist international and domestic visitors and dignitaries
- Promotes collaboration and values passenger, business partner, and team member input to improve passenger processing
- Manages information booths and lost and found services to ensure a five-star customer experience
- Inspects and reports facility irregularities to maintain operational standards
- Promotes a safe and secure environment through adherence to the Safety Management System
- Complies with departmental policies and enforces regulatory compliance relative to operational activities
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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