Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.28 - $23.06
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Job Description
The City of Houston is a dynamic and diverse municipality committed to providing exceptional public services and fostering community growth. As one of the largest cities in the United States, Houston offers a vibrant urban environment with a strong focus on infrastructure, transportation, and customer service excellence. The Houston Airport System (HAS) operates under the auspices of the City of Houston, managing several airports including the George Bush Intercontinental Airport, a major hub for both domestic and international travel. HAS is dedicated to ensuring a safe, efficient, and high-quality travel experience while adhering to rigorous federal, state, and local regulations.Show More
Job Requirements
- High school diploma or GED required
- minimum of one year customer service or hospitality experience required
- valid Class C Texas driver’s license
- ability to pass criminal background check
- ability to obtain and maintain federally mandated security clearances
- willingness to work shift schedules including weekends, holidays, and rotations
- physical ability to lift up to 50 pounds
- ability to perform duties involving walking on rough surfaces and exposure to variable environmental conditions
- compliance with City of Houston driving policies
- ability to communicate effectively in English
- preference given to multilingual skills
- readiness to pass random drug testing and physical examination
Job Qualifications
- High school diploma or GED
- one year of experience in a customer service or hospitality environment
- proficient multilingual communication skills preferred
- knowledge of federal, state and local airport regulations
- ability to provide excellent customer service and manage diverse customer needs
- strong organizational, leadership and communication skills
- ability to establish and maintain cooperative relationships with airport partners, peers, City and Houston Airport System officials
- operational experience in an airport environment preferred
- ability to analyze operational deficiencies and propose creative solutions
- knowledge of Safety Management System practices
Job Duties
- Facilitates international passenger departures and arrivals through Federal Inspection Services in collaboration with Customs Border Protection leadership and stakeholders to exceed departmental passenger processing goals
- uses multilingual skills to greet and assist international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and government representatives
- promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and ensure passenger satisfaction
- responsible for all aspects of customer experience including information booth coverage and lost and found to seek solutions and corrective actions for a five-star quality airport
- inspects and reports facility irregularities to ensure readiness and compliance
- promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System program
- complies with departmental policies, procedures and enforces regulatory compliance relative to operational activities
- supports the International Services Departmental fiscal year budget goals
- supports special events, facilitation of dignitaries and VIPs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in: