Airport Operations Specialist, Landside - Portland International Airport
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,500.00 - $80,000.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and development opportunities
Employee assistance program
Life insurance
Job Description
The Port of Portland is a multifaceted organization dedicated to fostering sustainable economic development and transportation in the Portland metropolitan area, overseeing and managing the Portland International Airport (PDX) among other facilities. The Port is recognized for its commitment to excellence in safety, security, and customer service across its operations. Portland International Airport serves as a major hub for passenger and cargo transport, routinely ranked among the best airports in the United States due to its efficient operations and passenger-focused approach. With an emphasis on high standards and innovative management, the Port of Portland ensures that it meets the evolving... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in airport operations or a similar environment preferred
- Ability to work 24/7 shifts including nights, weekends, and holidays
- Strong problem-solving skills
- Excellent communication skills
- Ability to multitask and remain calm in high-pressure situations
- Familiarity with safety and security protocols at airports
- Valid driver’s license
- Ability to perform routine physical inspections
- Willingness to work in a dynamic team environment
Job Qualifications
- High school diploma or equivalent
- Experience in airport operations or related field preferred
- Strong communication and interpersonal skills
- Ability to work under pressure and handle emergency situations
- Knowledge of airport safety and security regulations
- Proficient in monitoring and reporting operational data
- Customer service experience
- Ability to work flexible hours, including nights, weekends, and holidays
Job Duties
- Provide 24/7 oversight of terminal and landside systems for safety, security, efficiency, and customer service under the direction of the Airport Duty Manager
- Evaluate, report, and recommend corrective actions for any planned or unplanned terminal and landside closures or restrictions
- Assist in coordinating activities to minimize impacts from emergencies, weather, construction, or other irregular events
- Conduct daily inspections of the terminal and concourse to assess operations and facility conditions
- Identify and report maintenance issues for resolution
- Monitor airline ticket lobby areas and security checkpoints for passenger movement and compliance, providing adjustments as needed
- Ensure concessions operators comply with lease agreements
- Inspect terminal roadways and public parking facilities to ensure smooth vehicle and pedestrian flow and resolve issues
- Inspect taxi hold lot for compliance with Port ordinances and airport rules
- Provide exemplary customer service and manage relationships with customers, travelers, tenants, and stakeholders
- Collaborate with airline and tenant representatives to facilitate passenger movement during normal and irregular operations
- Take corrective action when construction negatively affects public spaces, coordinating with stakeholders to mitigate impacts
- Maintain subject matter expertise and documentation in assigned operational areas
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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