Airport Operations Specialist - Ground Transportation
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.94 - $30.21
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid vacation
paid personal leave
Paid parental leave
Retirement contributions
employee assistance plan
Tuition Reimbursement
Discounted supplemental benefits
Job Description
The Salt Lake City Airport is a bustling hub designed to facilitate safe, efficient, and smooth ground transportation operations. Serving thousands of passengers daily, it operates as the primary airport serving the Salt Lake City metropolitan area. This airport functions as a critical transit point, featuring complex Landside roadways, designated ground transportation staging lots, and commercial vehicle lanes. The management team at Salt Lake City Airport is committed to ensuring that all ground transportation providers run in strict compliance with city ordinances, state laws, and airport-specific rules and regulations. The airport prides itself on a well-maintained, organized, and secure environment,... Show More
Job Requirements
- Two years of college level or trade school coursework or two years’ experience working in an airport setting or similar environment in a customer service capacity
- demonstrated ability to read and write legibly and maintain accurate records
- working knowledge of computers and 10-key operation
- ability to receive and respond to email and use Microsoft Word, Excel and Outlook programs
- familiarity with smart devices such as cellphones and tablets, including how to download and operate apps
- can quickly and objectively analyze high stress or emergency situations to determine proper course of action
- controls stressful situations calmly and professionally applying problem-solving
- responds tactfully and courteously to diverse populations
- completes physical abilities test as required
- possession of a valid state driver’s license or Utah driving privilege card
- must complete training and receive and maintain BCI Certification
- must complete training and receive and maintain Utah Safety Inspectors License
Job Qualifications
- Two years of college level or trade school coursework or two years’ experience in an airport setting or similar environment in a customer service capacity
- ability to read and write legibly and maintain accurate records
- working knowledge of computers and 10-key operation
- ability to use Microsoft Word, Excel, and Outlook
- familiarity with smart devices and apps
- ability to analyze high-stress situations and apply problem solving skills
- effective communication skills with diverse populations
- ability to maintain safety awareness in noisy, crowded environments
- valid state driver’s license or Utah driving privilege card
- completion of training and maintenance of BCI Certification
- completion of training and maintenance of Utah Safety Inspectors License
Job Duties
- Inspect all ground transportation vehicles requesting to operate within city limits and at the airport to ensure compliance with state safety inspection requirements, city ordinances and airport rules and regulations
- issue temporary commercial vehicle operating permits and maintain accurate records of inspections
- consult with operators, businesses, insurance agents, licensing divisions, and legal departments to ensure compliance
- respond to inquiries regarding city ordinances and airport rules
- monitor Transportation Network Company (TNC) operations and communicate corrective actions
- input and manage data in secure databases including GateKeeper, Laserfiche, and others
- monitor and manage the Qless queueing system for the On-Demand program
- interpret federal, state, and local regulations pertaining to ground transportation
- develop written evidences for legal action as necessary and issue civil citations and warnings
- patrol city limits and airport commercial vehicle lanes to conduct spot inspections and ensure compliance
- monitor and enforce parking regulations and staging lot usage
- maintain cleanliness of vehicle inspection bays and equipment
- act as liaison between airport divisions, city departments, and outside agencies
- monitor the Secret Shopper program and enforce compliance
- perform office functions including scheduling, data entry, customer service, and complaint investigation
- perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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