Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,448.00 - $120,612.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
travel privileges
Health Insurance
Dental Insurance
Vision Insurance
401K Matching
paid holiday
Paid vacation
Life insurance
Uniform allowance
Job Description
Cathay Pacific Airways is a renowned premium travel lifestyle brand headquartered in Hong Kong, with a distinguished history dating back to 1946. The company operates across four primary business lines: premium travel, cargo, low-cost travel, and lifestyle services. Through its subsidiaries, which include Cathay Pacific, Cathay Cargo, low-cost airline HK Express, express cargo carrier Air Hong Kong, and other subsidiaries, the group has established itself as a key player in the global aviation sector. Cathay Pacific prides itself on its commitment to service excellence, safety, and operational integrity, aiming to enhance the travel experience for its customers. The airline is... Show More
Job Requirements
- Must possess a valid state issued driver’s license
- Must successfully pass all pre-screening clearances including background check and pre-employment drug screen
- Obtain and retain necessary credentials and clearances (SIDA and Customs Seal) per local requirements
- Ability to move equipment up to 50 lbs occasionally
- Comfortable working outdoors in all weather conditions
- Must be available to work weekends, nights and holidays as required
- Must have the right to live and work in the USA
- Proved track record in supplier management including contract negotiation and renewal
- Strong cognitive reasoning and mathematical skills mandatory
- Certain employees must obtain and maintain a Security Identification Display Area (SIDA) badge
- Employment contingent upon successful completion of a drug-free workplace test
Job Qualifications
- Post-secondary diploma or certificate in airport or service-related discipline or equivalent education and experience
- Bachelor's or Master's degree in operations management, business administration, airport planning or related field is desirable
- Excellent command of written and spoken English
- Minimum three years of airport operational or customer handling experience
- At least two years of recent supervisory or management experience
- Up to date knowledge of regulatory and legal airport operations requirements
- Strong leadership and independent decision-making skills
- Demonstrated customer service excellence with superior interpersonal skills
- Proficient in negotiation and supplier management
- Good analytical and numerical skills with budget management experience
- Ability to implement global policies locally
- High personal presentation for representing the company
- Strong computer literacy including Word, Excel and PowerPoint
- Adaptable to constant change and tight deadlines
Job Duties
- Rigorously execute corporate safety, security and quality policies to ensure compliance
- Achieve absolute operational integrity with zero safety defects and security infringements
- Lead and motivate the airport operations team to deliver exceptional service
- Manage supplier performance and conduct regular reviews
- Plan and manage station budget and airport-related costs effectively
- Oversee crisis management, emergency response and disruption plans
- Foster and maintain positive relationships with local airport authorities, partners and suppliers
- Act as the Airline’s Operational Duty Holder (ODH) at the airport
- Ensure on-time performance and efficient baggage handling
- Inspire team to create memorable customer experiences and uphold Cathay Pacific’s service principles
- Implement local strategy in alignment with Head and Regional Offices directives
- Participate in recruitment, mentoring and training of airport team members
- Represent Cathay Pacific in airport industry forums and committees
- Monitor and improve operational processes to exceed published standards
- Ensure compliance with all regulatory and legal requirements relating to airport operations
- Support ongoing employee communication and engagement
- Manage and mitigate workplace safety and security risks
- Champion cost efficiency and revenue maximization initiatives
- Conduct monthly performance reviews with suppliers and implement action plans
- Maintain emergency and contingency plans with regular updates and exercises
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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