Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.33
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Shift Differentials
Job Description
The Lehigh Valley International Airport (LVIA), located in Allentown, Pennsylvania, is a vital transportation hub serving the Lehigh Valley region. As a facility operated under the auspices of the airport authority, LVIA is committed to delivering safe, efficient, and customer-focused airport services. The airport supports a wide range of activities from commercial air travel to cargo and general aviation operations, striving to ensure an optimal travel experience for passengers as well as the security and safety of the entire airport community. The airport authority operates various critical systems and departments focused on security, emergency preparedness, customer service, and facility management... Show More
Job Requirements
- High school diploma or GED
- Minimum three years of recent experience in emergency communications or equivalent
- Excellent communication skills both written and verbal
- Ability to work in a 24x7 operational environment including nights, weekends, and holidays
- Competency with multi-line telephone systems, two-way radios, computer aided dispatch software, and Microsoft Office applications
- Pass background investigations and drug screenings
- Obtain a valid driver’s license
- Successfully complete probation and required certifications within specified timeline
- Maintain professional appearance and demeanor
- Ability to lift up to 30 lbs
- Ability to stand, walk, kneel, bend as required
- Sufficient visual and auditory acuity with or without corrective devices
- Fluency in English
Job Qualifications
- High school diploma or GED
- Minimum three years experience in an emergency communications center performing call taking and dispatch for law enforcement, fire, or emergency medical services or equivalent training and experience
- Familiarity with emergency management and incident command system preferred
- Excellent written and verbal communication skills
- Energetic, enthusiastic personality with professional demeanor
- Strong customer service aptitude and phone rapport
- Ability to work in a fast-paced, unpredictable environment
- Strong work ethic and proactive approach
- Strong organizational and detail-oriented skills
- Competent with computers, Microsoft Word, Excel, PowerPoint
- Accurate keyboarding skills
- Ability to obtain and maintain required certifications
- Ability to work various shifts including nights, weekends, holidays
- Strong interpersonal skills and ability to interact with the public and stakeholders
- Ability to maintain confidentiality of sensitive security information
Job Duties
- Operate airport authority communication systems including public address system, multi-line telephone system, two-way radio system, in-house courtesy and emergency telephones
- Monitor electronic access system and alarm monitoring systems to detect security breaches, fire and burglar alarms, and serious malfunctions
- Prepare and maintain documentation to record details and activities and incidents
- Monitor Notices to Airmen (NOTAMs) and Field Condition Reports
- Monitor closed circuit television (CCTV) and perform video surveillance
- Report any security and safety concerns
- Maintain situational awareness of incidents or events impacting airport operations including traffic, weather, emergencies, or planned events
- Facilitate communication between FAA Tower, Public Safety Answering Points (PSAPs), airport police and fire units during emergencies
- Manage airport security access points integrity through verification, documentation, badge deactivations, and access authorization
- Perform duties in compliance with policies and procedures, participate in Quality Assurance and Quality Improvement programs
- Conduct emergency and safety training including classroom training, drills, tabletop, functional and full-scale exercises
- Serve as liaison to internal departments and outside agencies
- Provide customer assistance for badging and paging services
- Act as after-hours point of contact for tenants, vendors, and deliveries
- Receive, process and manage lost and found property
- Assist customers with paging services, flight information and related services
- Represent the department in various projects, programs and activities
- Assist department management with budget development and administration
- May be assigned additional duties by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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