Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.34
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Uniform allowance
Job Description
The Lake Norman Airport Authority (LNAA) is a pivotal organization responsible for providing safe, efficient, and secure airport operations. LNAA manages the logistical and operational needs of the Lake Norman Regional Airport, ensuring the airfield complies with federal, state, and local regulations. LNAA is committed to delivering high-quality services while maintaining a strong focus on public safety and operational excellence. The authority works closely with various stakeholders such as air carriers, public safety agencies, tenants, and the community to foster a safe and welcoming environment at the airport. LNAA is known for its professional, motivated staff dedicated to upholding the... Show More
Job Requirements
- High school diploma or GED
- Minimum three years experience in emergency communications center within the last five years
- Familiarity with emergency management and the incident command system preferred
- Ability to operate multi-line telephone systems, two-way radios, and electronic office equipment
- Knowledge of computer aided dispatch or task-specific data entry software, spreadsheets, word processors and databases
- Excellent written and verbal communication skills
- Must have excellent phone rapport and customer service aptitude
- Must be available to work nights, weekends, and holidays in a 24x7 environment
- Must successfully complete required certifications within three months of employment including APCO Public Safety Telecommunicator I and FEMA ICS-100 and ICS-700
- Valid driver's license
- Must pass random drug screenings and background investigation
- Must maintain Security Identification Display Area training
- Must be able to work in fast-paced, unpredictable environment
- Must have strong organizational skills and be detail oriented
- Must have strong computer skills including Microsoft Word, Excel, and PowerPoint
- Must be able to lift up to 30 lbs
- Must have sufficient visual and auditory acuity
- Must be able to fluently read, write and speak English
Job Qualifications
- High school diploma or GED
- Minimum three years experience in an emergency communications center or equivalent combination of training and experience
- Familiarity with emergency management and incident command system preferred
- Excellent written and verbal communication skills
- Energetic and enthusiastic personality with a professional demeanor
- Responsible, dependable, and trustworthy
- Strong organizational skills
- Ability to adapt to changing priorities
- Competency with computers including Microsoft Office suite
- Ability to accurately keyboard at 40 wpm
- Valid driver's license and ability to pass background investigation and drug screenings
- Completion of APCO Public Safety Telecommunicator I certification
- Completion of FEMA ICS-100 and ICS-700 training
- Ability to maintain and protect confidential information
- Strong work ethic and proactive approach
- Positive and cooperative attitude
Job Duties
- Operate airport authority communication systems including public address system, multi-line telephone system, two-way radio system, in-house courtesy and emergency telephones
- Monitor electronic access system and alarm monitoring systems to detect security breaches, fire and burglar alarms, and serious malfunctions
- Prepare and maintain documentation to record details and activities and incidents
- Monitor Notices to Airmen (NOTAMs) and Field Condition Reports
- Monitor closed circuit television (CCTV) and perform video surveillance
- Maintain situational awareness of other incidents or events which may potentially impact airport operations including traffic, weather, emergencies, or planned events
- Facilitate communication between the FAA Tower, Public Safety Answering Points (PSAPs), and airport police and fire units during emergencies
- Manage the integrity of the Airport security access points including badge control and authorization of access
- Perform duties in compliance with policies and procedures and participate in quality assurance and improvement programs
- Conduct emergency and safety training
- Serve as liaison to internal departments and outside agencies
- Provide customer assistance during absence of badging personnel and act as after-hours point of contact
- Receive, process, and manage lost and found property
- Assist customers with paging, flight information, and related services
- Represent the Department in projects and assist with the development and administration of the operating budget
- Perform additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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