Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $1.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
career advancement
Job Description
This company is preparing to hire an Airport Lounge Supervisor, a pivotal role within the airline hospitality sector, known for delivering exceptional guest services in a dynamic airport environment. The organization is facilitating a special hiring event at the Business and Career Center, offering candidates a unique chance for in-person interviews. This event not only underscores the company's commitment to finding the right talent but also highlights its interactive hiring approach, which could be advantageous for candidates seeking immediate engagement. The company operates in a fast-paced, customer-centric industry, emphasizing quality and efficiency in service delivery, particularly within airport lounges, which... Show More
Job Requirements
- Previous experience in hospitality, customer service, or lounge operations
- Supervisory or team-lead experience preferred
- Knowledge of food safety and hygiene standards is an advantage
- Experience working in an airport or secure environment is beneficial
- Ability to work under pressure in a busy, time-sensitive environment
- Shift-based role including early mornings, evenings, weekends, and public holidays
- Standing and walking for extended periods
- Requires compliance with airport security clearance requirements
Job Qualifications
- Previous experience in hospitality, customer service, or lounge operations
- Supervisory or team-lead experience preferred
- Knowledge of food safety and hygiene standards is an advantage
- Experience working in an airport or secure environment is beneficial
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Ability to work under pressure in a busy, time-sensitive environment
- Problem-solving and conflict-resolution skills
- Attention to detail and high standards of presentation
Job Duties
- Ensure a high standard of customer service at all times
- Greet guests professionally and handle inquiries, complaints, or special requests
- Monitor lounge cleanliness, comfort, and overall ambiance
- Ensure food, beverages, and amenities are consistently available and well-presented
- Supervise, motivate, and support lounge staff during shifts
- Allocate duties, manage shift schedules, and ensure adequate staffing levels
- Provide on-the-job training and coaching to new and existing employees
- Monitor staff performance and provide feedback to management
- Oversee daily lounge operations, including opening and closing procedures
- Ensure compliance with airport security, health, safety, and hygiene regulations
- Monitor stock levels and assist with inventory control and ordering
- Ensure company policies and service standards are consistently followed
- Complete shift reports and incident logs as required
- Communicate operational issues or guest feedback to management
- Assist in implementing operational improvements and service initiatives
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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