Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,042.00 - $96,056.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
short-term disability
long-term disability
401(k)
Non-revenue travel privileges
Job Description
Virgin Atlantic is an iconic British airline recognized globally for its commitment to innovation, exceptional customer service, and a dynamic approach to the airline industry. Established over four decades ago, the company has continuously evolved, focusing on creating memorable travel experiences while aiming to become the most loved travel company in the world. With a presence at Washington Dulles International Airport, Virgin Atlantic plays a crucial role in connecting passengers to destinations worldwide through its robust network and meticulous operational standards. As an employer, Virgin Atlantic values diversity, inclusivity, and the professional development of its team members, fostering a workplace... Show More
Job Requirements
- Experience in below-wing and ramp airline operational roles
- Proven ability to lead and manage multi-disciplinary teams
- Comfortable working with complex operational data
- Strong customer focus and commercial awareness
- Flexibility to work evenings, nights, weekends and holidays
- Proficiency with relevant aviation IT systems including DCS
- Excellent communication and interpersonal skills
- Legal authorization to work in the US
- Ability to work under pressure and solve problems innovatively
- Commitment to safety, security and regulatory compliance
Job Qualifications
- Proven management experience in below-wing/ramp airline operations
- Strong leadership skills with ability to lead and manage teams and suppliers
- Proficiency with Departure Control Systems and automated check-in
- Familiarity with ticketing, fare rules, baggage services, aircraft loading, weight and balance
- Excellent verbal and written communication skills
- Ability to work under pressure and adapt to unsocial hours
- Customer-centric approach with commercial foresight
- Experience in budget management
- Analytical skills to interpret complex data
- Legal right to live and work in the US
Job Duties
- Preparing and planning ahead for the operational day considering operational implications to make proactive decisions to safeguard customer experience and operation
- Be accountable for effective disruption management to meet customer expectations and service standards including appropriate action such as compensation and care packaging
- Business and contingency planning ensuring all corporate safety and security procedures are followed to meet regulatory standards and deliver customer experience
- Collate information from multiple internal and external sources to assess and make right operational decisions timely
- Lead, empower, engage and coordinate all areas of the operation including in-source and outsource teams to deliver the VAA service and meet OTP and revenue targets
- Manage financials including vendor contract delivery to agreed SLAs and commercial impact of decisions
- Provide accurate, timely feedback to supervisors on individual and team performance to support mentoring and talent identification
- Build and maintain relationships with airport authorities and key partners
- Monitor contractor performance ensuring service delivery consistent with VAA employee standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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