Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.35
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Unifi is a dynamic company specializing in comprehensive customer service operations within the transportation and travel industry. Known for its commitment to excellence, Unifi provides essential staffing and operational support services, primarily at airports, ensuring smooth, safe, and efficient interactions for travelers and airline partners. The company has established itself as a leader in customer service by fostering a culture that values teamwork, safety, and professionalism. It continuously invests in training and development to equip its employees with the skills necessary to meet high standards of service and safety compliance, including adherence to OSHA, TSA, DOT, and FAA regulations. Unifi... Show More
Job Requirements
- Valid driver’s license
- ability to pass pre-employment drug screen
- ability to pass up to a 10-year background check
- must be at least 18 years of age
- authorization to work in the United States as defined by the Immigration Reform Act of 1986
- completion of SIDA training for airport authority identification security
- flexibility to work nights, weekends, holidays, and overtime
- physical ability to lift/carry/push/pull up to 70 pounds regularly and 40-50 pounds repetitively
- ability to walk, climb, bend, kneel, crawl, and stoop frequently
- ability to work in cramped or high places
- ability to carry heavy items up and down jetway stairs
Job Qualifications
- High school diploma or GED
- 2+ years of relevant experience
- excellent customer service skills
- strong work ethic
- ability to work in a team-oriented environment
- proficiency in typing and computer use
- ability to understand and follow ticketing procedures and company regulations
- effective verbal and professional communication skills
- strong leadership qualities
- ability to resolve employee conflicts
- creative problem-solving skills
Job Duties
- Supervises and coordinates daily activities of employees to ensure safe and effective operations
- monitors and enforces safe working habits according to OSHA/TSA/DOT/FAA regulations and Unifi policies
- manages shift assignments including workstation allocation, training, breaks, vacations, overtime, and absences
- enforces company policies and procedures and handles disciplinary actions
- promotes equal employment opportunity and addresses employee relations issues
- communicates with manager regarding problems and operational issues
- schedules and conducts shift meetings
- performs customer service duties such as assisting passengers with check-in, ticketing, boarding, baggage, reservations, and resolving complaints
- performs other related duties as assigned within skill and experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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