Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
overtime pay
employee training
Career Development
Job Description
Unifi is a customer service-oriented company dedicated to ensuring the safety, efficiency, and satisfaction of passengers through its committed workforce. Specializing in providing comprehensive customer support, Unifi operates predominantly within the transportation and aviation service sector, offering essential services including passenger assistance, ticketing, baggage handling, and special needs support. As a company, Unifi prioritizes safety compliance, equitable employment practices, and customer-first values to maintain high standards in all operational aspects. With a clear focus on maintaining a safe and efficient workplace, Unifi ensures adherence to OSHA, TSA, DOT, USPS regulations, alongside internal policies and procedures. This positions the company as... Show More
Job Requirements
- Must be a local (in-state) resident
- valid in-state driver's license
- ability to pass a pre-employment drug screen
- ability to pass up to a 10-year background check
- must be at least 18 years of age
- must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- must complete ramp and SIDA training to obtain airport authority identification security
- two plus years of relevant experience
- open minded and ready to work as part of a detail-oriented team
Job Qualifications
- High school diploma or GED
- four plus years of relevant experience
- relevant supervisory experience
- able to communicate information and instructions verbally and/or via radio equipment
- able to communicate effectively in a professional manner
- strong leadership qualities and ability to create a passionate and efficient workforce
- able to effectively resolve employee conflicts
- ability to apply creative solutions that have a positive impact on results
- excellent customer service skills
- strong work ethic
- ability to work in a team oriented environment
- ability to type and or use a computer keyboard with sufficient speed
- able to understand documents, learn and follow ticketing procedures and other rules and regulations
Job Duties
- Supervises and coordinates daily activities of employees to ensure safe and effective operations
- monitors and enforces safe working habits in accordance with OSHA, TSA, DOT, USPS regulations, Unifi policies and safety procedures, and all applicable laws
- responsible for shift schedule to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations
- enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner
- communicates with manager concerning any problems or issues
- schedules and conducts shift meetings
- assists in the administration of payroll
- completes shift paperwork and performs other administrative functions
- performs job duties of assigned shift such as assisting passengers through arrival and check-in processes, ticketing, boarding, baggage handling, reservations, resolving complaints and problems, directing passengers
- performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position
- supervises team of Customer Service Agents and Leads
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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