Unifi Aviation, LLC logo

Unifi Aviation, LLC

Airport Customer Service Supervisor - FSD

Job Overview

briefcase

Employment Type

Hourly
Full-time
clock

Compensation

Type:
Hourly
Rate:
Exact $19.00
clock

Work Schedule

Rotating Shifts
Weekend Shifts
Night Shifts
diamond

Benefits

flight privileges
weekly pay
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
exclusive discounts
wellness programs

Job Description

Unifi is a leading company in the aviation services industry, boasting decades of experience and a strong commitment to innovation, adaptation, and growth. With its wealth of expertise in airline ground services, Unifi has established itself as a trusted partner by providing exceptional service to ensure aircraft and passengers reach their destinations safely and efficiently. The company’s vision is to be the most respected in its field by delivering outstanding experiences that highlight safety, reliability, and customer satisfaction. Unifi's dedication to excellence is evident in its comprehensive approach to ground handling, encompassing ticketing, check-in, baggage services, and passenger assistance for... Show More

Job Requirements

  • High school diploma or equivalent
  • At least 18 years of age
  • Ability to obtain airport, state, or customs credentials
  • Physical ability to lift up to 70lbs and perform tasks such as pushing, pulling, walking, standing, reaching above shoulder, stooping, squatting, kneeling, bending, reaching out, grasping, climbing, and crawling
  • Willingness to work rotating shifts, nights, weekends, holidays, and overtime
  • Ability to work outdoors in varying seasonal weather conditions

Job Qualifications

  • High school diploma, GED or equivalent education
  • Must be at least 18 years of age
  • Must be able to obtain credentials required as per airport or state or customs requirements
  • One year of relevant work experience in the aviation or ground handling services industry preferred

Job Duties

  • Leading a team of agents in customer service duties
  • Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
  • Handle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, reservations and resolving related complaints and problems
  • Direct passengers through Customs, Immigration, and Quarantine
  • Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
  • Push wheelchairs with passengers through all areas of the airport
  • Monitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws
  • Promote and adhere to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity
  • Perform other related duties as assigned within the appropriate skill, experience and capabilities expected for this position

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

You may be also interested in: