Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.35
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee assistance program
overtime pay
Job Description
Unifi is a renowned company specializing in airport customer service solutions, dedicated to delivering exceptional experiences to passengers and clients at various airport terminals. The company prides itself on providing efficient, reliable, and first-class customer service facilitated by a professional team that embraces safety, diversity, and excellence. As a customer-facing service provider, Unifi operates in a fast-paced, safety-conscious environment where adherence to regulations from OSHA, TSA, DOT, USPS, and internal policies is paramount. The company fosters an inclusive work culture that values integrity, accountability, and teamwork, ensuring a respectful and supportive workplace for all employees. Unifi offers a range of... Show More
Job Requirements
- Must be a local (in-state) resident
- valid in-state driver’s license
- ability to pass a pre-employment drug screen
- ability to pass up to a 10-year background check
- must be at least 18 years of age
- must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- must complete SIDA training to obtain airport authority identification security
- 2+ years of relevant experience
- open minded and ready to work as part of a detail-oriented team
Job Qualifications
- High school diploma or GED
- 4+ years of relevant experience
- relevant supervisory experience
- able to communicate information and instructions verbally and/or via radio equipment
- able to communicate effectively in a professional manner
- strong leadership qualities and ability to create a passionate and efficient workforce
- able to effectively resolve employee conflicts
- ability to apply creative solutions that have a positive impact on results
- excellent customer service skills
- strong work ethic
- ability to work in a team oriented environment
- ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role
- able to understand documents, learn and follow ticketing procedures, and other rules and regulations
Job Duties
- Supervises and coordinates daily activities of employees to ensure safe and effective operations
- monitors and enforces safe working habits in accordance with OSHA, TSA, DOT, USPS regulations, Unifi policies and safety procedures, and all applicable laws
- responsible for shift schedule to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations
- enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner
- communicates with manager concerning any problems or issues
- schedules and conducts shift meetings
- assists in the administration of payroll
- completes shift paperwork and performs other administrative functions
- performs job duties of assigned shift such as assisting passengers through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.
- performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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