Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.35
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
overtime pay
Employee Discounts
Training and Development
Job Description
Unifi is a dynamic and customer-focused company operating within the transportation and logistics industry, specializing in providing exceptional customer service in airport environments. Known for its commitment to operational safety and efficiency, Unifi employs advanced protocols in accordance with OSHA, TSA, DOT, and USPS regulations to ensure a secure and welcoming atmosphere for travelers and employees alike. The company takes pride in its workforce, emphasizing the importance of teamwork, respect, and diversity to deliver unparalleled service as the first line of defense for its valued customers.
The role of Customer Service Supervisor at Unifi is a pivotal position that ... Show More
The role of Customer Service Supervisor at Unifi is a pivotal position that ... Show More
Job Requirements
- Must be a local (in-state) resident
- valid in-state driver’s license
- ability to pass a pre-employment drug screen
- ability to pass up to a 10-year background check
- must be at least 18 years of age
- must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- must complete SIDA training to obtain airport authority identification security
- 2+ years of relevant experience
- must be open minded and ready to work as part of a detail-oriented team
- excellent customer service skills
- strong work ethic
- ability to work in a team oriented environment
- ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role
- able to understand documents, learn and follow ticketing procedures, and other rules and regulations
Job Qualifications
- High school diploma or GED
- 4+ years of relevant experience
- relevant supervisory experience
- able to communicate information and instructions verbally and/or via radio equipment
- able to communicate effectively in a professional manner
- strong leadership qualities and ability to create a passionate and efficient workforce
- able to effectively resolve employee conflicts
- ability to apply creative solutions that have a positive impact on results
Job Duties
- Supervises and coordinates daily activities of employees to ensure safe and effective operations
- monitors and enforces safe working habits in accordance with OSHA, TSA, DOT, USPS regulations, Unifi policies and safety procedures, and all applicable laws
- responsible for shift schedule including workstation assignments, employee training, vacations, breaks, overtime assignments, back-up for absent employees, and shift rotations
- enforces company policies and procedures including disciplinary action and promotes Equal Employment Opportunity, professional conduct, and diversity initiatives
- investigates and responds to employee relations issues in a timely manner
- communicates with manager concerning any problems or issues
- schedules and conducts shift meetings
- assists in payroll administration, completes shift paperwork and performs other administrative functions
- performs job duties of assigned shift including assisting passengers through arrival and check-in processes, support for passengers with special needs, ticketing, boarding, baggage handling, reservations, and resolving complaints
- performs other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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