Unifi Aviation, LLC logo

Unifi Aviation, LLC

Airport Customer Service Lead - SLC

Job Overview

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Employment Type

Hourly
Full-time
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Work Schedule

Rotating Shifts
Weekend Shifts
Night Shifts
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Benefits

flight privileges
weekly pay
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
wellness programs
exclusive discounts

Job Description

Unifi is a well-established leader in the aviation services industry, bringing decades of experience to airline ground services. Known for its unwavering commitment to innovation, adaptation, and growth, Unifi has built a reputation for excellence by consistently providing outstanding customer service and operational expertise. The company’s vision centers on being the most respected organization in the field by ensuring a seamless, safe, and efficient experience for both aircraft and passengers throughout their journey. With a steadfast dedication to quality, safety, and customer satisfaction, Unifi has become synonymous with reliability and professionalism in the aviation support sector.

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Job Requirements

  • High school diploma, GED or equivalent education
  • must be at least 18 years of age
  • must be able to obtain credentials required as per airport or state or customs requirements
  • must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, grasp
  • must be able to frequently climb and crawl
  • must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime
  • must be able and open to work in outside weather conditions which may include severe seasonal elements

Job Qualifications

  • High school diploma, GED or equivalent education
  • must be at least 18 years of age
  • must be able to obtain credentials required as per airport or state or customs requirements
  • six months of relevant work experience in the aviation or ground handling services industry preferred

Job Duties

  • Leading a team of agents in customer service duties
  • assist passengers with a friendly welcome through arrival and check-in process including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
  • handle all aspects of ticketing and check-in by operating a computerized system including boarding, baggage service, reservations and resolving related complaints and problems
  • direct passengers through Customs, Immigration, and Quarantine
  • assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
  • push wheelchairs with passengers through all areas of the airport
  • monitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws
  • promote and adhere to policies concerning safety, anti-harassment and equal employment opportunity
  • perform other related duties as assigned within the appropriate skill, experience and capabilities expected for this position
  • complete work in a safe and secure manner following company safety and operational standards
  • immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location