Unifi Aviation, LLC logo

Unifi Aviation, LLC

Airport Customer Service Lead (Alaska) - HNL

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $19.50
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Work Schedule

Rotating Shifts
Weekend Shifts
Night Shifts
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Benefits

flight privileges
weekly pay
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
exclusive discounts

Job Description

Unifi is a distinguished leader in the aviation services industry with decades of experience delivering exceptional ground handling and customer service. The company has built a solid reputation by innovating and adapting to the evolving needs of the airline and passenger services sector. As a company specializing in a wide range of airline ground services, Unifi is committed to ensuring the safe, efficient, and comfortable transit of aircraft and passengers alike. The vision driving Unifi is to be the most respected name in aviation services by creating outstanding experiences that prioritize safety and customer satisfaction. Their commitment to quality and... Show More

Job Requirements

  • High School diploma, GED or equivalent education
  • Must be at least 18 years of age
  • Must be able to obtain credentials required as per airport or state or customs requirements
  • Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp
  • Must be able to frequently climb and crawl
  • Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime
  • Must be able and open to work in outside weather conditions which may include severe seasonal elements

Job Qualifications

  • High School diploma, GED or equivalent education
  • Must be at least 18 years of age
  • Must be able to obtain credentials required as per airport or state or customs requirements
  • Six months of relevant work experience in the aviation or ground handling services industry (preferred)

Job Duties

  • Leading a team of agents in customer service duties
  • Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
  • Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems
  • Direct passengers through Customs, Immigration, and Quarantine
  • Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
  • Push wheelchairs with passengers through all areas of the airport
  • Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws
  • Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity
  • Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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