Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Standard Hours
Benefits
competitive compensation
full benefit plan
Career advancement opportunities
Job Description
Unifi Customer Service Agents play a crucial role at the frontline of customer interaction, serving as the first point of contact for passengers requiring assistance with their baggage and related concerns. Unifi is known for delivering exceptional ground handling and customer service solutions in the aviation industry. As a customer-facing role within a dynamic, fast-growing company, this position demands individuals who are friendly, outgoing, and passionate about providing excellent service to ensure a positive experience for travelers.
This role involves assisting passengers with baggage pick-up and addressing issues related to delayed, lost, or damaged items efficiently and professionally. Using special... Show More
This role involves assisting passengers with baggage pick-up and addressing issues related to delayed, lost, or damaged items efficiently and professionally. Using special... Show More
Job Requirements
- Must be a local (in-state) resident
- Must have a high school diploma or GED
- Must have a valid in-state driver’s license
- Must be able to pass a pre-employment drug screen
- Must be able to pass up to a 10-year background check
- Must be at least 18 years of age
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must complete ramp and SIDA training to obtain airport authority identification security
- Must be able to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles or aircraft and use radio equipment
Job Qualifications
- High school diploma or GED
- Valid in-state driver’s license
- Authorization to work in the United States
- Ability to pass pre-employment drug screen
- Ability to pass up to a 10-year background check
- Completion of ramp and SIDA training
- Ability to carry heavy items and be alert to moving vehicles or aircraft
- Minimum age of 18 years
Job Duties
- Assists passengers with their baggage pick-up
- Assists passengers to resolve issues with their delayed, lost, or damaged items
- Utilizes computer software to track and catalog luggage
- Handles customer interaction with class in an efficient, effective, and professional manner
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position
- Must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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