Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
competitive compensation
Full benefits plan
Career advancement opportunities
Training and Development
supportive work environment
Opportunities for challenging work
team-oriented culture
Job Description
The role of a Unifi Customer Service Agent is pivotal as they serve as the first line of defense for customers dealing with baggage-related issues at airports. This customer-facing position demands a friendly, outgoing, and proactive individual who thrives on making people happy and resolving their concerns efficiently. Customer Service Agents assist passengers in baggage pick-up, resolve issues related to delayed, lost, or damaged items, and utilize specialized computer software to track and catalog luggage. The job requires handling customer interactions professionally, showing patience, empathy, and effective communication skills. Additionally, the role includes performing physically demanding tasks such as lifting,... Show More
Job Requirements
- Must be a local in-state resident
- must have a high school diploma or GED
- must hold a valid in-state driver’s license
- must pass pre-employment drug screening
- must pass up to a 10-year background check
- must be at least 18 years old
- must have legal authorization to work in the US
- must complete ramp and SIDA training
- must be able to carry heavy items up and down jetway stairs
- must be alert to moving vehicles and aircraft and able to use radio equipment
Job Qualifications
- High school diploma or GED
- valid in-state driver’s license
- ability to pass pre-employment drug screening
- ability to pass up to a 10-year background check
- authorization to work in the United States
- completion of ramp and SIDA training
- good physical strength and stamina to carry heavy items and navigate jetway stairs
- at least 18 years of age
Job Duties
- Assist passengers with baggage pick-up
- resolve issues with delayed, lost, or damaged items
- utilize computer software to track and catalog luggage
- handle customer interactions efficiently, effectively, and professionally
- perform other related duties within the scope of the position
- lift, carry, push, pull, and move items weighing 70 pounds or more regularly
- alert to moving vehicles or aircraft and operate radio equipment
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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