Unifi Aviation, LLC logo

Unifi Aviation, LLC

Airport Customer Service Agent (Frontier) - SYR

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $15.50
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Worldwide pass travel privileges
comprehensive medical insurance
Dental Insurance
Vision Insurance
telehealth
401(k) retirement plan
Early Access to Pay
Competitive interest rates on vendor platforms
Paid Time Off

Job Description

Unifi is recognized as a premier provider of customer service, particularly in the transportation and logistics sector, renowned for its professional and customer-centric approach. This company values each interaction as an opportunity to create a positive experience and ensure satisfaction. The environment at Unifi revolves around teamwork, efficiency, and maintaining high standards in handling customers' concerns about their belongings, especially within the intricate context of airports and travel. Known for fostering a supportive workplace culture, Unifi emphasizes the importance of front-line staff who act decisively and compassionately to solve issues that customers may face during transit.

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Job Requirements

  • must be a local (in-state) resident
  • high school diploma or GED
  • valid in-state driver’s license
  • ability to pass a pre-employment drug screen
  • must be at least 18 years of age
  • must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • must complete ramp and SIDA training to obtain airport authority identification security
  • must be able to carry heavy items up and down jetway stairs
  • must be able to be alert to moving vehicles or aircraft and use radio equipment

Job Qualifications

  • must be a local (in-state) resident
  • high school diploma or GED
  • valid in-state driver’s license
  • ability to pass a pre-employment drug screen
  • must be at least 18 years of age
  • must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • must complete ramp and SIDA training to obtain airport authority identification security
  • must be able to carry heavy items up and down jetway stairs
  • must be able to be alert to moving vehicles or aircraft and use radio equipment

Job Duties

  • assists passengers with their baggage pick-up
  • assists passengers to resolve issues with their delayed, lost, or damaged items
  • utilizes computer software to track and catalog luggage
  • handles customer interaction with class in an efficient, effective, and professional manner
  • performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position
  • must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location