Unifi Aviation, LLC logo

Unifi Aviation, LLC

Airport Customer Service Agent (Frontier)-ORF

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $15.15
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Work Schedule

Weekend Shifts
Split Shifts
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Benefits

competitive compensation
full benefit plan
Career advancement opportunities

Job Description

Unifi is a dynamic and rapidly growing company specializing in providing exceptional customer service within the aviation and baggage handling industry. Known for its commitment to excellence and innovation, Unifi plays a vital role in ensuring passenger satisfaction by managing luggage pick-up, lost baggage resolution, and overall customer support at airports. With a focus on safety, efficiency, and professionalism, Unifi has established itself as a leader in airport service logistics, providing seamless experiences for travelers and airlines alike.

The role of a Unifi Customer Service Agent is integral to maintaining the high standards of customer satisfaction. Acting as t... Show More

Job Requirements

  • Must be a local (in-state) resident
  • high school diploma or GED
  • valid in-state driver’s license
  • ability to pass a pre-employment drug screen
  • ability to pass up to a 10-year background check
  • must be at least 18 years of age
  • must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • must complete ramp and SIDA training to obtain airport authority identification security
  • must be able to carry heavy items up and down jetway stairs
  • must be able to be alert to moving vehicles or aircraft and use radio equipment

Job Qualifications

  • Must be a local (in-state) resident
  • high school diploma or GED
  • valid in-state driver’s license
  • ability to pass a pre-employment drug screen
  • ability to pass up to a 10-year background check
  • must be at least 18 years of age
  • must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • must complete ramp and SIDA training to obtain airport authority identification security
  • must be able to carry heavy items up and down jetway stairs
  • must be able to be alert to moving vehicles or aircraft and use radio equipment

Job Duties

  • Assists passengers with their baggage pick-up
  • assists passengers to resolve issues with their delayed, lost, or damaged items
  • utilizes computer software to track and catalog luggage
  • handles customer interaction with class in an efficient, effective, and professional manner
  • performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position
  • must be able to lift, carry, push, pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
  • shifts can be split shifts with a 3 day requirement
  • 2 weekends out of the month required

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location