Unifi Aviation, LLC logo

Unifi Aviation, LLC

Airport Customer Service Agent - CLT Air Canada

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $16.00
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Work Schedule

Standard Hours
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Benefits

competitive compensation
full benefit plan
Career advancement opportunities

Job Description

Unifi is a company dedicated to providing top-tier customer service in the transportation and logistics sector, primarily focusing on the management and handling of passenger baggage. As a rapidly growing business, Unifi emphasizes delivering first-class service to every customer interaction, ensuring maximum satisfaction and an efficient baggage handling experience. This company operates in a dynamic and fast-paced environment where the importance of customer care and operational efficiency converge. Employing a team of committed customer service agents, Unifi plays a crucial role in supporting airport operations by managing passenger luggage issues effectively and maintaining smooth logistics flow.

The Customer Service A... Show More

Job Requirements

  • Local residency (in-state)
  • high school diploma or GED
  • valid in-state driver’s license
  • ability to pass a pre-employment drug screen
  • ability to pass up to a 10-year background check
  • minimum age of 18 years
  • legal authorization to work in the United States
  • completion of ramp and SIDA training
  • physical ability to carry heavy items up and down jetway stairs
  • alertness to moving vehicles or aircraft and proficiency in radio equipment use

Job Qualifications

  • Must be a local (in-state) resident
  • high school diploma or GED
  • valid in-state driver’s license
  • ability to pass a pre-employment drug screen
  • ability to pass up to a 10-year background check
  • must be at least 18 years of age
  • must have the authorization to work in the United States as defined by the immigration reform act of 1986
  • must complete ramp and SIDA training to obtain airport authority identification security
  • must be able to carry heavy items up and down jetway stairs
  • must be able to be alert to moving vehicles or aircraft and use radio equipment

Job Duties

  • Assists passengers with their baggage pick-up
  • assists passengers to resolve issues with their delayed, lost, or damaged items
  • utilizes computer software to track and catalog luggage
  • handles customer interaction with class in an efficient, effective, and professional manner
  • performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position
  • must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location