Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Flexible Schedule
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
This esteemed company is a key player in the aviation and travel industry, offering comprehensive services to ensure smooth and enjoyable passenger experiences at the airport. Specializing in customer service and operational support, the company is dedicated to excellence in every aspect of airline passenger assistance, from ticketing to boarding and beyond. The organization prides itself on professionalism, efficiency, and prioritizing passenger satisfaction throughout the journey. With a vast network and a commitment to high standards, the company offers ample opportunities for employees to grow in the fast-paced, dynamic environment of air travel.
The role of a customer service... Show More
The role of a customer service... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Possess good communication skills and a friendly, outgoing personality in person and via telephone
- Entry-level computer skills
- Ability to lift bags or items weighing between 50 and 70 pounds
- Ability to stand for long periods
- Strong attention to detail
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit card and personal check transactions accurately and properly account for all collections and conduct the appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place them on conveyor belts
- Operate jetways to position prior to aircraft arrival and lift, open, close, and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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