wearegat

Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $23.50
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Flexible Schedule
Travel opportunities

Job Description

The hiring establishment is a reputable airline company committed to providing exceptional customer service and a seamless travel experience for all passengers. This company operates in the airline industry, focusing on both domestic and international flights. With a strong emphasis on safety, efficiency, and customer satisfaction, the company values employees who can uphold its image of professionalism and a positive attitude. It strives to foster an inclusive and supportive work environment where every employee can thrive and contribute to the success of the company. Employees are expected to be dedicated to their roles and the overall mission of delivering superior... Show More

Job Requirements

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience
  • Ability to read, speak, and understand the English language
  • Ability to stand for long periods
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma, GED, or equivalent work experience
  • Proficient English language skills including reading, speaking, and understanding
  • Good communication skills with a friendly and outgoing personality
  • Entry-level computer skills
  • Ability to work in a fast-paced environment
  • Ability to stand for long periods and lift heavy items
  • Capable of handling multiple tasks and working independently

Job Duties

  • Greet and assist customers promptly, friendly, and courteously both over the phone and in person
  • Announce incoming and outbound flights
  • Handle credit cards and personal check transactions accurately and complete airline close out procedures
  • Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
  • Operate jetways to position them prior to aircraft arrival and secure aircraft doors
  • Use airline computer systems to provide flight information, ticketing and boarding documents, lost or damaged baggage documentation, and cargo tracking
  • Stand and work in one location for up to four hours at a time
  • Escort unaccompanied minors and disabled passengers throughout the airport
  • Work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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