Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
Job Description
Our company is a leading provider of comprehensive airport ground services, dedicated to ensuring passengers have a seamless and positive travel experience from the moment they arrive at the airport to their departure. Established in the aviation services industry, we specialize in customer service roles that directly impact the efficiency and satisfaction of airline passengers. Our team is committed to maintaining high standards of professionalism, reliability, and attentive care in a fast-paced and dynamic environment typical of airport operations.
We are currently seeking a motivated Customer Service Agent to join our dedicated team. In this role, you will... Show More
We are currently seeking a motivated Customer Service Agent to join our dedicated team. In this role, you will... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand English
- Good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Ability to work nights, weekends, and holidays
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- Operate jetways to position prior to aircraft arrival, and lift, open, close, and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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