Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Travel Discounts
Training and development opportunities
Flexible work schedules
Job Description
This job opportunity is with a leading airline company dedicated to providing exceptional travel experiences for passengers worldwide. The airline is committed to ensuring safe, efficient, and enjoyable journeys for all customers by offering professional and courteous customer service at every touchpoint. Known for its reliable and timely flight operations, the company operates in a highly dynamic and fast-paced airport environment where every team member plays a vital role in delivering outstanding service.
The Customer Service Agent role is a frontline position that serves as the first point of contact for passengers at the airport. This role is cruci... Show More
The Customer Service Agent role is a frontline position that serves as the first point of contact for passengers at the airport. This role is cruci... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Good communication skills and friendly, outgoing personality both in person and via telephone
- Basic entry-level computer skills
- Ability to read, speak, and understand English
- Experience in customer service is preferred but not required
Job Duties
- Greet and assist customers promptly, friendly, and courteously over the phone and in person
- Announce incoming and outbound flights accurately
- Handle credit card and personal check transactions with accuracy and conduct appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- Operate jetways to position them prior to aircraft arrival and manage lifting, opening, closing, and securing of aircraft doors
- Use airline computer systems for providing flight information, ticketing, boarding documents, and baggage documentation
- Stand and work in one location for up to four hours
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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