Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.50 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
This role is for a Customer Service Agent, a vital position within the airline and airport service sector. The employer is involved in providing passenger assistance and ensuring a smooth airport travel experience. This company operates in the fast-paced environment of air travel, focusing on customer satisfaction and operational efficiency. Typically, such companies emphasize professionalism, courtesy, and effective communication to maintain high service standards. The position is generally full-time and can include shifts during nights, weekends, and holidays, reflecting the 24/7 nature of airport operations. Customer Service Agents at this company represent the first point of contact for passengers, greatly... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- Ability to read, speak, and understand English
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Proficiency in the English language
- Good communication skills with a friendly, outgoing personality
- Entry-level computer skills
- Ability to handle physical tasks such as lifting bags between 50 and 70 pounds
- Ability to work flexible hours, including nights, weekends, and holidays
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit card and personal check transactions with accuracy and conduct appropriate airline close-out procedures
- Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- Operate jetways to position them prior to aircraft arrival and lift, open, close, and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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