wearegat

Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $18.25 - $21.50
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Flexible Schedule

Job Description

About the Hiring Establishment: This position is with an airline company dedicated to providing exceptional passenger services at various airports. The company is committed to delivering a seamless travel experience, combining professional customer service with efficient airline operations. Renowned for its strong emphasis on safety, reliability, and customer satisfaction, the airline maintains high standards for its front-line employees who interact directly with passengers at the airport. With a substantial network of domestic and international flights, the airline strives to ensure every passenger feels valued and well-assisted from check-in through boarding and at every step during their journey.

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Job Requirements

  • Must be at least 18 years of age
  • must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
  • ability to read, speak, and understand the English language
  • ability to stand for long periods of time
  • must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • possess entry-level computer skills
  • occasionally lift bags or items weighing between 50 and 70 pounds
  • pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma, GED, or equivalent work experience
  • good communication skills and a friendly, outgoing personality in person and via telephone
  • entry-level computer skills

Job Duties

  • Greet and assist customers in a prompt, friendly, and courteous manner over the phone and in person
  • announce incoming and outbound flights
  • handle credit card and personal check transactions accurately and conduct the appropriate airline close out procedures
  • accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
  • operate jetways to position them prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
  • use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
  • stand and work in one location for up to four hours at a time
  • escort unaccompanied minors and disabled passengers throughout the airport
  • work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.