wearegat

Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $18.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Travel Discounts
Training and development programs

Job Description

This position is with a leading airline company known for providing exceptional air travel experiences to passengers. As a prominent establishment in the aviation industry, the company prioritizes customer satisfaction by ensuring smooth and efficient operations at the airport from check-in to boarding. The company operates in a fast-paced environment where timely departures and arrivals are critical, and excellent interpersonal skills are necessary for dealing with a diverse passenger base. This airline is committed to maintaining a professional and positive image across all its customer service interactions, emphasizing safety, courtesy, and efficiency throughout the airport experience.

The role ... Show More

Job Requirements

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience
  • Ability to read, speak, and understand English
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma, GED, or equivalent work experience
  • Good communication skills
  • Friendly and outgoing personality
  • Entry-level computer skills
  • Ability to read, speak, and understand English
  • Ability to stand for long periods
  • Ability to handle credit card and check transactions
  • Ability to make clear announcements
  • Experience in customer service is preferred but not required

Job Duties

  • Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
  • Announce both incoming and outbound flights
  • Handle credit card and personal check transactions accurately and conduct appropriate airline close out procedures
  • Accept and process checked baggage weighing up to 100 lbs and place them on conveyor belts
  • Operate jetways to position them prior to aircraft arrival and lift, open, close, and secure aircraft doors
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
  • Stand and work in one location for up to four hours at a time
  • Escort unaccompanied minors and disabled passengers throughout the airport
  • Work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location