Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Job Description
About the Company and Role:
This employer operates within the aviation industry, specializing in providing comprehensive airport customer services aimed at enhancing the travel experience for passengers. The company is dedicated to professional, courteous, and efficient service delivery, ensuring every traveler feels welcomed and supported throughout their journey. Recognizing the importance of frontline staff in shaping passenger perceptions, this organization places a strong emphasis on excellence in customer service, operational proficiency, and safety adherence.
The position of Customer Service Agent is critical in setting the tone of a passenger's airport experience. As the first point of contact, the ... Show More
The position of Customer Service Agent is critical in setting the tone of a passenger's airport experience. As the first point of contact, the ... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions accurately and conduct appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- Operate jetways to position them prior to aircraft arrival and manage aircraft doors
- Use airline computer systems for flight, ticketing, and baggage information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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