Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $19.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee travel privileges
Job Description
This position is with a leading airline company committed to delivering exceptional customer service experiences within the aviation industry. As a key player in the air travel sector, the company prioritizes safety, efficiency, and passenger satisfaction. The airline operates in a fast-paced and dynamic environment, serving domestic and international passengers, and continuously strives to exceed customer expectations through dedicated service and professional interaction.
The role of a Customer Service Agent is fundamental to providing a positive airport experience for passengers. Acting as the first point of contact, this role involves greeting travelers, assisting them with check-in and ticketin... Show More
The role of a Customer Service Agent is fundamental to providing a positive airport experience for passengers. Acting as the first point of contact, this role involves greeting travelers, assisting them with check-in and ticketin... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma or GED or equivalent work experience
- Excellent communication skills both in person and via telephone
- Proficient entry-level computer skills
- Ability to understand and speak English fluently
- Experience in customer service or related fields is preferred but not required
- Ability to work independently and as part of a team
- Friendly and outgoing personality
- Strong attention to detail
Job Duties
- Greet and assist customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions with accuracy and conduct appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 pounds and place on conveyor belts
- Operate jetways to position prior to aircraft arrival and lift, open, close, and secure aircraft doors
- Use airline computer systems for flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Popular Cities