wearegat

Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $22.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts

Job Description

This job opportunity is with an established airline company dedicated to providing excellent customer service in airport operations. The company specializes in offering comprehensive passenger assistance services, enhancing the overall travel experience from check-in to boarding and beyond. With a strong reputation in the aviation sector, the airline focuses on safety, efficiency, and a passenger-first approach, making it a preferred choice for travelers. The work environment is fast-paced and dynamic, requiring employees to be highly adaptable and customer-oriented. Working at this airline means being part of a team that values professionalism, punctuality, and a positive attitude to meet flight schedules... Show More

Job Requirements

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
  • Ability to read, speak, and understand the English language
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma, GED, or equivalent work experience
  • Ability to read, speak, and understand the English language
  • Good communication skills and a friendly, outgoing personality in person and via telephone
  • Entry-level computer skills
  • Ability to stand for long periods of time
  • Ability to lift bags or items weighing between 50 and 70 pounds

Job Duties

  • Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
  • Announce both incoming and outbound flights
  • Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
  • Accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
  • Operate jetways to place them in position prior to aircraft arrival and lift, open, close, and secure aircraft doors
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
  • Escort unaccompanied minors and disabled passengers throughout the airport

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.