Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $19.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Flexible Schedule
Job Description
The hiring company is an airport services provider specializing in offering comprehensive customer service to airline passengers. As a critical interface between travelers and the airline, the company is committed to delivering exceptional experiences throughout the airport journey. Their focus on professionalism, efficiency, and customer satisfaction positions them as a leader in the aviation support services industry. The company fosters a dynamic and fast-paced work environment where employees are equipped with the training and tools needed to meet strict operational timelines while maintaining a positive, friendly approach to passenger interactions.
The role of the Customer Service Agent is... Show More
The role of the Customer Service Agent is... Show More
Job Requirements
- Must be at least 18 years of age
- High school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand English
- Ability to stand for long periods of time
- Good communication skills and friendly, outgoing personality in person and via telephone
- Entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Good communication skills
- Friendly, outgoing personality
- Entry-level computer skills
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place them on conveyor belts
- Operate jetways to position them prior to aircraft arrival and lift, open, close, and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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