Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $19.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Job Description
The hiring establishment is an airport services company specializing in enhancing the passenger airport experience through excellent customer support and operational assistance. This company is committed to providing seamless and friendly customer service at various touchpoints throughout the airport, including check-in, ticketing, boarding, and baggage handling. As a pivotal part of the travel journey, they focus on creating positive first impressions for passengers, ensuring that every customer interaction is handled efficiently and professionally.
The customer service agent position is integral to the smooth functioning of airport operations and significantly impacts passenger satisfaction. This role requires working in a fast-paced, dynami... Show More
The customer service agent position is integral to the smooth functioning of airport operations and significantly impacts passenger satisfaction. This role requires working in a fast-paced, dynami... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Proficient in use of airline computer systems
- Excellent customer assistance and communication skills
- Ability to handle cash and perform airline close out procedures accurately
- Experience in a fast-paced customer service environment is preferred
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions accurately and account for all collections
- Conduct appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- Operate jetways, lifting, opening, closing, and securing aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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