wearegat

Airport Customer Service Agent

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Hourly
Rate:
Range $17.00 - $20.00
clock

Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
diamond

Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule

Job Description

The hiring establishment is a professional airport services company dedicated to delivering exceptional passenger experiences and efficient operations at various airport terminals. This company is well-regarded in the aviation sector for its commitment to safety, customer satisfaction, and operational excellence. As a key player in the airport service industry, the company provides essential services that ensure seamless travel for all passengers, encompassing everything from check-in assistance to safe boarding and disembarkation procedures. They operate in a dynamic and fast-paced environment that demands professionalism, attention to detail, and robust customer service skills to maintain high standards and meet tight schedules.
Show More

Job Requirements

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
  • Ability to read, speak, and understand the English language
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Job Qualifications

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience
  • Ability to read, speak, and understand the English language
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • Possess entry-level computer skills

Job Duties

  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
  • Must be able to announce both incoming and outbound flights
  • Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
  • Accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
  • Operate jetways to place them in position prior to aircraft arrival and lift, open, close, and secure aircraft doors
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
  • Able to stand and work in one location for up to four hours at a time
  • Escort unaccompanied minors and disabled passengers throughout the airport
  • Work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location