wearegat

Airport Customer Service Agent

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $16.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

flight benefits
Company-provided uniforms
daily pay options
Paid training
Paid Time Off
401K Matching
medical benefits
Dental benefits
vision benefits

Job Description

GAT Airline Ground Support is a renowned ground handling service provider specializing in comprehensive support services at airports. Operating within the aviation industry, GAT Airline Ground Support plays a crucial role in ensuring seamless passenger experiences and efficient airport operations. Their team of professionals is dedicated to delivering high-quality services such as baggage handling, aircraft services, customer assistance, and coordination with airline operations. The company prides itself on maintaining safety, reliability, and exemplary customer service standards, serving both commercial airlines and passengers at various airports across the United States. At Savannah/Hilton Head International Airport in Savannah, GA, GAT Airline Ground... Show More

Job Requirements

  • Must be at least 18 years of age
  • must have a high school diploma, GED, or equivalent work experience
  • ability to read, speak, and understand the English language
  • ability to stand for long periods
  • must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • possess entry-level computer skills
  • occasionally lift bags or items weighing between 50 and 70 pounds
  • pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma, GED, or equivalent work experience
  • good communication skills both in person and via telephone
  • friendly and outgoing personality
  • entry-level computer skills
  • ability to read, speak, and understand English
  • ability to handle customer service in a fast-paced environment

Job Duties

  • Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
  • announce both incoming and outbound flights
  • handle credit cards and personal check transactions accurately and conduct airline close out procedures
  • accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
  • operate jetways to position them prior to aircraft arrival and lift, open, close, and secure aircraft doors
  • use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
  • stand and work in one location for up to four hours
  • escort unaccompanied minors and disabled passengers throughout the airport
  • work independently without direct supervision

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.