Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
About Airport Customer Service Agent Role:
This position is for a Customer Service Agent at a busy airport environment, where the agent serves as the first point of contact for passengers embarking on their travel journey. The hiring establishment is an airline or airport services provider operating in a fast-paced, highly regulated transportation sector. Customer service agents play an integral role ensuring passengers have a seamless airport and flight experience from check-in to boarding. The employee's duties revolve around assisting passengers with ticketing, baggage handling, aircraft boarding, and resolving any complaints they may have effectively and courteously.Show More
This position is for a Customer Service Agent at a busy airport environment, where the agent serves as the first point of contact for passengers embarking on their travel journey. The hiring establishment is an airline or airport services provider operating in a fast-paced, highly regulated transportation sector. Customer service agents play an integral role ensuring passengers have a seamless airport and flight experience from check-in to boarding. The employee's duties revolve around assisting passengers with ticketing, baggage handling, aircraft boarding, and resolving any complaints they may have effectively and courteously.Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand English
- Ability to stand for long periods
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED or equivalent work experience
- Proficient communication skills and friendly, outgoing personality
- Entry-level computer skills
- Ability to understand and speak English
- Ability to follow detailed instructions and handle time-sensitive tasks
- Basic math and money handling skills
Job Duties
- Greet and assist customers promptly, friendly, and courteously over the phone and in person
- Announce incoming and outbound flights
- Handle credit card and personal check transactions accurately and complete airline close out procedures
- Accept and process checked baggage weighing up to 100 pounds and place on conveyor belts
- Operate jetways to position prior to aircraft arrival, lift, open, close and secure aircraft doors
- Use airline computer systems for flight information, ticketing and boarding documents, lost or damaged baggage documentation, and cargo tracking
- Stand and work in one location for up to four hours
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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