Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Employee assistance program
Job Description
This opportunity is with an established airline company that prioritizes providing exceptional customer service to all passengers navigating through the airport. As a vital part of the airline's ground service staff, the customer service agent represents not only the first point of contact for passengers but also embodies the professionalism and dedication valued by the company. Specialized in various customer service functions, including ticketing, check-in, baggage handling, and passenger assistance, this role plays a crucial part in ensuring smooth and positive travel experiences for airline customers.
The customer service agent position is a fast-paced, dynamic role requiring excellent communicat... Show More
The customer service agent position is a fast-paced, dynamic role requiring excellent communicat... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Basic computer skills
- Ability to communicate effectively and demonstrate a friendly, outgoing personality
- Ability to read, speak, and understand English
- Experience in customer service preferred but not required
Job Duties
- Greet and assist customers promptly, friendly, and courteously over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions accurately and conduct proper airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- Operate jetways including positioning prior to aircraft arrival and handling aircraft doors by lifting, opening, closing, and securing
- Use airline computer systems to provide flight arrival and departure information, ticketing and boarding documents, lost or damaged baggage documentation, and cargo tracking
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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