wearegat

Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $18.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan

Job Description

This job opportunity is with a leading organization in the aviation industry, specializing in providing essential airport services that ensure a smooth and pleasant travel experience for passengers. The hiring establishment operates within the airport services sector, focusing on customer service roles that are pivotal to the overall passenger journey. This position is predominantly full-time and revolves around supporting passengers through various stages of their air travel, from check-in to boarding and baggage handling. It is a vital role that demands excellent interpersonal skills, proficiency in computer use, and the ability to thrive under time-sensitive conditions in a dynamic airport... Show More

Job Requirements

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience
  • Ability to read, speak, and understand the English language
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma, GED, or equivalent work experience
  • Good communication skills
  • Friendly, outgoing personality
  • Entry-level computer skills
  • Ability to read, speak, and understand the English language

Job Duties

  • Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
  • Announce both incoming and outbound flights
  • Handle credit card and personal check transactions accurately and conduct the appropriate airline close out procedures
  • Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
  • Operate jetways to position prior to aircraft arrival and assist in lifting, opening, closing, and securing aircraft doors
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
  • Stand and work in one location for up to four hours at a time
  • Escort unaccompanied minors and disabled passengers throughout the airport
  • Work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location