Company Logo or Photo

Airport Customer Service Agent

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Hourly
Rate:
Exact $17.00
clock

Work Schedule

Weekend Shifts
Night Shifts
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and development programs

Job Description

This respected airline company is known for providing efficient and courteous passenger services that ensure a smooth and enjoyable travel experience. As a company operating in the competitive air travel sector, it prioritizes safety, customer satisfaction, and operational efficiency. Committed to excellence, the airline has built a strong reputation by consistently delivering reliable services and maintaining a positive passenger experience. The company culture encourages teamwork, professionalism, and continuous learning among employees to meet the dynamic demands of the aviation industry. Being one of the major players in the airline industry, the organization values customer-centric staff who can contribute positively towards... Show More

Job Requirements

  • must be at least 18 years of age
  • must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
  • ability to read, speak, and understand the English language
  • ability to stand for long periods of time
  • must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • possess entry-level computer skills
  • occasionally lift bags or items weighing between 50 and 70 pounds
  • pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • must be able to work nights, weekends, and holidays

Job Qualifications

  • high school diploma, GED, or equivalent work experience
  • ability to read, speak, and understand the English language
  • good communication skills
  • friendly, outgoing personality
  • entry-level computer skills

Job Duties

  • greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
  • announce both incoming and outbound flights
  • handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
  • accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
  • operate jetways to place them in position prior to aircraft arrival and lift, open, close, and secure aircraft doors
  • use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
  • stand and work in one location for up to four hours at a time
  • escort unaccompanied minors and disabled passengers throughout the airport
  • work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location