Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career advancement opportunities
Job Description
The hiring company is a well-established airline dedicated to providing exceptional service and a seamless travel experience for passengers. As a part of this airline's customer-facing team, the role of a Customer Service Agent is pivotal in shaping the very first and lasting impressions of travelers as they navigate the airport. This position embodies a blend of professionalism, efficiency, and customer-centric care in a fast-paced environment where time-sensitive operations are the norm. The airline prides itself on delivering top-notch service and maintaining operational excellence to meet departure goals consistently.
A Customer Service Agent at this airline performs a variety... Show More
A Customer Service Agent at this airline performs a variety... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma GED or equivalent work experience and a high degree of attention to detail
- Ability to read speak and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre employment background check including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights weekends and holidays
Job Qualifications
- High school diploma GED or equivalent work experience
- Excellent communication skills
- Friendly and outgoing personality in person and via telephone
- Entry-level computer skills
- Ability to read speak and understand English
- Good customer service skills
Job Duties
- Greet and assist customers in a prompt friendly and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- Operate jetways to position them prior to aircraft arrival and lift open close and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information ticketing and boarding documents lost or damaged baggage documentation and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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