Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
This company is a leading player in the airline and airport passenger service industry, dedicated to delivering outstanding customer experiences and ensuring smooth airport operations. As a vital part of their team, they prioritize professionalism, efficiency, and friendly customer interaction to enhance every passenger's journey from arrival at the airport through to boarding the aircraft. The company is recognized for its commitment to excellence, staff development, and maintaining a positive work environment under high-pressure conditions typical of busy airport settings.
The role of the customer service agent is crucial as it serves as the frontline representation of the airline dur... Show More
The role of the customer service agent is crucial as it serves as the frontline representation of the airline dur... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma or GED or equivalent work experience
- Ability to read, speak and understand the English language
- Good communication skills and a friendly, outgoing personality in person and via telephone
- Entry-level computer skills
- Ability to stand for long periods of time
- Ability to occasionally lift bags or items weighing between 50 and 70 pounds
Job Duties
- Greet and assist all customers promptly, friendly and courteously over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
- Operate jetways to place them in position prior to aircraft arrival and lift, open, close and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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