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Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $17.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Retirement Plan

Job Description

The hiring organization is an airline company specializing in providing passenger air travel services. This company prides itself on delivering an excellent airport experience through professional, friendly, and efficient customer service. Operating within a fast-paced and dynamic airport environment, the airline aims to ensure that every passenger's journey from check-in to boarding is seamless and comfortable. The airline's staff and resources are dedicated to maintaining safety, punctuality, and customer satisfaction as core values. Joining this airline means becoming part of a team that plays a critical role in the travel experience, providing direct support to passengers and contributing to the... Show More

Job Requirements

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
  • Ability to read, speak, and understand the English language
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma, GED, or equivalent work experience
  • Good communication skills and a friendly, outgoing personality in person and via telephone
  • Entry-level computer skills
  • Ability to read, speak, and understand the English language
  • Ability to stand for long periods
  • Ability to occasionally lift bags or items weighing between 50 and 70 pounds

Job Duties

  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
  • Must be able to announce both incoming and outbound flights
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
  • Able to stand and work in one location for up to four hours at a time
  • Escort unaccompanied minors and disabled passengers throughout the airport
  • Work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.