wearegat

Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $20.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities

Job Description

The hiring establishment is an airline company dedicated to providing exceptional air travel experiences to passengers. As a key player in the aviation industry, this airline prides itself on delivering quality customer service at every touchpoint, from ticketing to boarding, ensuring seamless and enjoyable journeys for its customers. The company operates within a fast-paced, dynamic airport environment where punctuality, professionalism, and attention to detail are paramount. With a commitment to safety, compliance, and customer satisfaction, this airline places high importance on well-trained, motivated staff who can uphold the company’s standards and enhance the passenger experience.

The role offer... Show More

Job Requirements

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience
  • Ability to read, speak, and understand the English language
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma, GED, or equivalent work experience
  • Ability to read, speak, and understand English
  • Good communication skills
  • Friendly, outgoing personality
  • Entry-level computer skills

Job Duties

  • Greet and assist customers promptly and courteously over the phone and in person
  • Announce incoming and outbound flights
  • Handle credit card and personal check transactions accurately and conduct airline close out procedures
  • Accept and process checked baggage weighing up to 100 lbs
  • Operate jetways and secure aircraft doors prior to aircraft arrival
  • Use airline computer systems to provide flight information, ticketing, baggage documentation, and cargo tracking
  • Stand and work in one location for up to four hours
  • Escort unaccompanied minors and disabled passengers through the airport
  • Work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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